It was a bad experience for her and she wasn't happy about it. Go read it and you can see why she looks like this on the flyer.
Unhappy on a Flyer
Even the crappy tabloids Shin Min got wind of it and called her for an article. The same photo appeared at a corner of the paper.
Now, my point and I do have one is that, Singapore Flyer could have just ignored her blog post and carry on flying.. or for their case turning.
But no, they recognised the importance and influence of blogosphere and acted upon it. Because this update came before the entry.
Update[5th Jan, 6.45pm]: Just got a response from them. They apologised for the service lack and made a very magnanimous gesture to have their guest chef serve a special menu just for my BF and myself in a private capsule.
That to me was a sincere and great recovery service from the Flyer folks. How many establishments or attractions out there would even bother? The Flyer did, and many others could learn from them.
Hope Holly Jean will have a great experience when she goes up.
There is another story with another blogger.. but shall keep that a secret till I die :) ......
Once again great job Singapore Flyer.
2 comments:
Wah, appear on Shin Min too? Didn't know that.
I think Singapore Flyer did the right thing. :)
Maybe they did it for the fear of getting flamed online, but kudos to Singapore Flyer for having the guts to apologise.
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